Using Artificial Chatbots as Academic Counselors; When Chatgpt Becomes an Academic Counselor (A Case Study of Chatgpt)
Keywords:
academic counsultation, case study, artificial intelligence, ChatGPTAbstract
Objective: This research aimed to investigate the use of artificial intelligence chatbots, particularly ChatGPT, as academic counselors.
Methods and Materials: A qualitative case study design was employed, involving 10 unstructured interview sessions with ChatGPT across three iterative rounds of analysis. Comparative coding with a deductive approach was used to analyze ChatGPT’s responses to academic counseling scenarios.
Findings: The findings revealed thirteen subthemes organized under two main themes: strengths and weaknesses. Strengths included providing multifaceted perspectives, suggesting resources, and generating effective study strategies, while weaknesses included a lack of empathy, personal opinion, and foresight.
Conclusion: Although ChatGPT cannot replace professional counselors, results suggest it may function as a semi-professional academic counselor capable of delivering effective guidance in logical, non-emotional contexts. Validity was ensured by comparing ChatGPT’s responses with other AI chatbots, namely Perplexity, Gemini, and Copilot, and ensuring consistency across coding iterations.
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